John Gaines, our TPU Liaison sent the following information for us:
Here are some updates from TPU:
- Extended payment plans
- Waiving late fees
- Providing an Emergency Assistance Fund
- Suspending disconnects
- Extended call center hours
Call our Customer Services team to get the best solutions for you at: 253-502-8600. MyTPU.org/COVID19
Lastly, we updated the Power rates content to reflect the delayed rate adjustment.
·https://www.mytpu.org/payment-billing/rate-information/
“The Public Utility Board and City Council voted Tuesday, March 31 to delay this rate increase until July 1, 2020. This decision is in response to the current State of Emergency caused by COVID-19.”
I am available to answer any questions. Thank you,
John Gaines
John Gaines, DBA | Tacoma Public Utilities
Community Relations Manager | Public Affairs & Communications
Desk (253) 441-4661 | Cell 253-260-0065
South End Neighborhood Council 